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WhatsApp
Automation

Auto-replies, AI chatbots, orders, bookings and lead capture on WhatsApp — set up for businesses in Sri Lanka by BlueShark.

WhatsApp Automation & Chatbots

Answer customers on WhatsAppeven while you sleep

Most Sri Lankan customers would rather send a WhatsApp message than fill in a form. We set up WhatsApp for your business so every message gets a fast, helpful reply — and no enquiry slips through.

Instant auto-repliesGreet customers, share prices, opening hours and answers to common questions automatically.
AI chatbotsA trained assistant that understands questions and replies naturally, then hands over to your team when needed.
Orders & bookingsTake orders, collect delivery details or book appointments right inside the chat.
Lead captureCollect names, numbers and requirements, and get notified when a hot lead comes in.
Website & ads integrationWhatsApp buttons on your website and click-to-WhatsApp ads on Facebook and Instagram.
Built for youEvery setup is designed around your business — from a simple auto-reply to a full ordering flow.
Ask us on WhatsApp See how it works
Why automate WhatsApp?

Slow replies lose salesyour customers won’t wait

WhatsApp is where your customers already are. But replying to every message by hand — quickly, politely and around the clock — is almost impossible for a busy business.

01Messages arrive after hoursCustomers message at night and on weekends. By the time you reply in the morning, many have already bought somewhere else.
02The same questions, all day“Price?” “Do you deliver?” “Where are you?” Your team spends hours typing the same answers instead of closing sales.
03Leads get lost in the chatNames, numbers and orders are buried in hundreds of chats, with no easy way to follow up on the people who were ready to buy.
What it can do

Your 24/7 WhatsApp assistantpowered by BlueShark AutoPilot

Every setup is configured around your business — you choose what it answers, what it collects and when it hands over to your team.

Answers common questions Prices, delivery areas, opening hours, location, payment options — your assistant replies instantly with the answers you approve.
English, Sinhala & Tamil Replies in the language your customer writes in, so every customer feels looked after.
Products & price lists Share your catalogue, menu or price list, and send photos and details of the item a customer asks about.
Takes orders Collects the item, quantity, name, address and phone number, confirms the order and sends it straight to you.
Bookings & appointments Customers pick a date and time for a table, a room, a consultation or a service — without a phone call.
Lead capture & alerts Saves every enquiry with the customer’s details and alerts you when someone is ready to buy.
Hands over to your team When a question needs a person, the chat is passed to you or your staff — customers can also just type “agent”.
Works with your Facebook ads Perfect for click-to-WhatsApp ads on Facebook and Instagram — every person who taps your ad gets an instant reply.
Your own dashboard See conversations, leads and orders in one place, and update your answers, products and prices whenever you need.
Who it’s for

Any business that sellsthrough WhatsApp

If customers message you to ask prices, place orders or make bookings, WhatsApp automation will save you time and win you more sales.

Ask for a demo
Online sellersReply to every ad enquiry and take orders with delivery details.
Restaurants & cafésShare the menu, take takeaway orders and table bookings.
Salons, spas & clinicsAnswer price questions and book appointments.
Hotels & travelRoom rates, availability questions and booking enquiries.
Real estate & constructionShare projects and capture serious buyers’ details.
Schools & trainingCourse details, fees and registration enquiries.
Retail & electronics shopsStock, prices, warranty and delivery questions.
Service businessesQuote requests and site-visit bookings, around the clock.
How it works

Live in four simple stepswe do the technical work

01A quick chatTell us how customers contact you today and what they ask most. We’ll suggest the right setup.
02We build your assistantSend us your price list, FAQs and products — we write the answers and set up the ordering or booking flow.
03Connect your WhatsAppLink your WhatsApp Business number by scanning a QR code. We test everything with you before going live.
04Go live & improveCustomers get instant replies from day one. We review the chats and fine-tune the answers as you grow.
Choose your setup

From simple repliesto a full AI assistant

Start simple and upgrade any time. Pricing depends on what you need — ask us for a quick quote.

Auto-reply setup

For small businesses that want fast, professional first replies.

  • Welcome message and quick menu
  • Answers to your most common questions
  • Away message outside business hours
  • Hand-over to you for everything else
Get a quote
Most popular AI chatbot — BlueShark AutoPilot

A smart assistant that understands questions and replies naturally.

  • Trained on your products, prices and FAQs
  • Replies in English, Sinhala and Tamil
  • Takes orders or bookings inside the chat
  • Lead capture, alerts and your own dashboard
Get a quote
Custom flows & integrations

For businesses with bigger or more specific needs.

  • Multi-step ordering or booking journeys
  • Connect to your website or online store
  • Order and lead notifications to your team
  • Built around how your business works
Get a quote
Questions

WhatsApp automationfrequently asked questions

Can’t find your answer? Message us on WhatsApp or send an enquiry.

Do I need a new phone number?

Usually not. In most cases we connect your existing WhatsApp Business number. If you prefer, we can also set it up on a separate number just for enquiries.

Can I still reply to customers myself?

Yes. The assistant handles the routine questions and you can step into any conversation at any time. Anything it can’t answer is handed over to you.

Which languages does it reply in?

English, Sinhala and Tamil. It replies in the language the customer uses.

What if a customer asks something it doesn’t know?

It won’t make things up. It tells the customer a team member will reply, and alerts you so you can take over the chat.

Will it work with my Facebook and Instagram ads?

Yes — it is ideal for click-to-WhatsApp ads. Every person who taps your ad gets an instant reply, even late at night.

How long does it take to set up?

A simple auto-reply setup can be ready within a few days of receiving your information. AI chatbots and custom ordering flows take a little longer, depending on how many products and questions you have.

How much does it cost?

It depends on the setup you need — a simple auto-reply costs much less than a full AI chatbot with ordering. Message us on WhatsApp with a little about your business and we’ll send you a clear quote.

Never miss a WhatsApp enquiry againlet’s set up your assistant

Tell us a little about your business and how customers contact you — we’ll recommend the right setup and send you a clear quote.

Chat with us on WhatsApp Or send an enquiry
Chat with us